Ursula Owusu-Ekuful, Minister of Communications and Digitalisation, revealed that Mobile Network Operators (MNOs) are collaborating with the Bank of Ghana to expedite the return of funds for individuals whose funds are locked up in mobile money accounts.
Many users have expressed their dissatisfaction with the difficulty to access funds in mobile money accounts after their SIM cards were disabled for failing to re-register them.
On Thursday, June 8, Ursula Owusu-Ekuful provided an update on the status of the SIM re-registration exercise in Parliament, assuring affected subscribers that, while they will be unable to conduct mobile-related transactions with their deactivated SIMs, their funds will be recovered through the necessary processes.
“We continue to encourage the National Identification Authority (NIA) to assist people to acquire their Ghana Card. We have also been made aware of the difficulties facing subscribers in accessing their funds on their mobile money wallets.
“These subscribers will not be able to transact money mobile-related activities, however, we are working with the Bank of Ghana to ensure that these subscribers are able to retrieve funds upon the presentation of a valid ID and going through the required processes.”
